At Jacob Warm, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible:
Eligibility for Returns:
Items must be returned within 14 days of the delivery date.
Products must be in their original condition, unused, and with all original packaging and tags attached.
Return Process:
Request a Return: Contact our customer service team to request a return authorization. Please provide your order number and the reason for the return.
Prepare Your Return: Once your return is authorized, securely pack the items in their original packaging. Include the return authorization form provided by our customer service team.
Ship the Return: Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.
Refunds:
Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that original shipping charges are non-refundable.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the fastest processing time for exchanges.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
International Returns:
For international returns, please follow the same return process. Note that customers are responsible for return shipping costs and any customs fees or import duties incurred.
Contact Us:
If you have any questions about our return policy or need assistance with a return, our customer support team is here to help.
Thank you for shopping with Jacob Warm. We value your business and are committed to providing you with the best possible shopping experience.